A deck has unsaved changes
Keep the editor open and restore the connection. Wait for the save status. If the automatic retries have finished, make a further edit to retry. Preserve important text locally before closing a page that still reports a save error.
For a version conflict, review Keep this draft and Use saved version. Choose the intended content only after considering the other client’s changes. In Desktop, save a separate local copy before resolving a cloud synchronization conflict.
Start session is blocked
Read the readiness or validation message and open the named question or slide. Complete missing prompts, options, gap answers, or other required fields. Resolve any draft conflict and allow the save to finish, then retry.
For a permissions error, check the selected account, current space membership, and role. For a resource error, restore access to the referenced media and retry its upload or packaging.
A slide is clipped or difficult to read
Use Review overflow in the editor. Shorten the affected wording, enlarge the text box, reduce formatting size, change the layout, or split the content across slides. Recheck after changing the aspect ratio or applying a brand kit.
Open the presenter and the participant’s Reading view. Use reading documents for long passages and keep essential slide labels concise.
A participant cannot join
Check the current eight-character code or invitation and the network connection. A session ended by the host or removed by retention requires a new live session.
For a named learner session, use the personal learner credential for that context and wait until the host starts. For a roster session, use its individual roster invitation. Ask the issuer to replace an expired or revoked link.
To restore a generated session name in another browser, use Rejoin with handle and enter the exact name shown previously. To retain the current browser’s participation, return using the same browser and session address.
An answer is not accepted
Check whether the question is open, the session is frozen, and an answer has already been submitted. Some questions permit changes; others retain the submitted answer. For a group question, the assigned spokesperson submits.
Complete all required parts of a ranking, gap, or matching answer. Follow the numeric bounds or text character limit shown. Wait for Answer received before moving away. After a connection failure, inspect the answered state before submitting again.
The host or stage stops updating
Restore the network and check the host’s connection label. Polling is a fallback connection with periodic updates. Offline requires recovery before relying on new commands.
Use Live now to resume the same session through the Library. If a stage link failed to load, use Stage — retry. Permit the new window when the browser blocks it. Open the stage on the intended projector or shared screen.
For co-facilitation, check the current presenter. Pass presentation to the correct person or use the available recovery action.
Sound, pictures, or embedded pages fail
Test the resource in preview and check its address. Restore the relevant online service or replace the resource with an accessible one. A website can refuse embedding; use its open-page action or import supported text as reading material.
Start audio with an explicit playback action, unmute the computer, and choose the correct output device. Check whether the task uses Room audio or Individual listening. Test room sound again after presenter handoff.
For .openroom export, every packaged resource must be retrievable and within the file limits. Correct the failing resource and repeat Save a copy.
A learner link or assignment is unavailable
Ask the teacher to check link expiry, revocation, and the selected learner. Replace a lost link by selecting the same learner identity.
For a missing task, check its audience in Notes and save the assignment. For an updated task, refresh the learner page. If a saved response refers to an earlier task revision, use the offered refresh/retry flow and preserve any unsent wording first.
A recording cannot be saved
Allow microphone access on a secure page and keep the recording tab active. Stop within five minutes. Listen to the preview before saving.
If upload fails, retain the preview, download a local copy if needed, restore the connection, and use Try again. Check the 20 MiB limit and the ten-recording retention limit for that learner and task. Trashed recordings still count while retained.
Feedback is missing or outdated
Confirm that the response belongs to the expected learner. Save draft keeps feedback with the reviewers; use Share feedback or the updated-feedback sharing action to publish it. Refresh the learner’s Feedback tab after publication.
If another reviewer changed the work, refresh and review the latest version before saving your intended feedback again.
Saved results are unavailable
Sign in with an account that can access the original space. Check whether the 90-day archive period has expired. Individual responses are downloadable only when they were captured in that archive.
For a recap, prepare it before the live response purge. Downloaded copies must be recovered from your own storage if the server copy has expired.
An agent or PowerPoint connection fails
For a token-based agent, confirm the MCP origin, Authorization header, and token validity. For an account connection, repeat consent for the intended account. Check current space membership after reconnecting.
For a Desktop agent, check the installed harness, sign-in, provider key, and provider quota. Inspect edits already completed before retrying a turn.
For the local PowerPoint preview, keep the HTTPS server running and renew its development certificate when expired. Reconnect the task pane after a reload. Use Show selected slide if automatic activation is unavailable, and rehearse before the event.
Report a reproducible problem
Record the page or task, the exact visible error, the account role, the steps that led to it, and whether a retry changed the result. Include a screenshot only after checking it for private content. Remove personal tokens, learner links, roster invitations, and host-control links before sharing diagnostic material.